帮助中心 / HELP CENTER
帮助与支持
LearnPlayer Support
使用 LearnPlayer 时需要帮助？你可以查看以下常见问题，或直接联系我们。我们会协助你继续从每一句台词中学习。
Need a hand with LearnPlayer? Browse the answers below or contact us directly. We are here to help you keep learning from every line.
联系我们 / Contact Support developer@jours.cc
如有使用问题、反馈或技术支持需求，请发邮件联系我们。为便于排查，请尽量附上应用版本、Mac 型号、macOS 版本，以及问题描述或截图。
For questions, feedback, or technical assistance, email us. Please include your app version, Mac model, macOS version, and a short description or screenshot of the issue when possible.
常见问题 / Frequently Asked Questions
如何将视频添加到 LearnPlayer？
How do I add a video to LearnPlayer?
在应用中打开视频或文件选择器，然后选择保存在 Mac 上的视频。如系统提示，请允许 LearnPlayer 访问用于选择该视频的文件或媒体库。
Use the video or file picker in the app and select a video stored on your Mac. If prompted, allow LearnPlayer access to the files or media library needed to select that video.
如何循环播放一句台词或一个短片段？
How do I repeat a line or a short clip?
跳转到需要练习的位置，通过循环控制设置片段的开始和结束，再次播放即可。需要练习其他台词时，随时调整片段范围。
Move to the part you want to practise, set the start and end of the clip with the loop controls, then play it again. Adjust the range whenever you want to focus on a different line.
为什么看不到视频或无法播放？
Why can't I see or play a video?
请先确认视频仍保存在 Mac 上，并检查 LearnPlayer 是否拥有访问权限。部分视频格式可能不受 macOS 支持。如果问题仍然存在，请把视频格式和看到的报错信息发给我们。
First, confirm that the video is still available on your Mac and that LearnPlayer has permission to access it. Some video formats may not be supported by macOS. If the problem continues, send us the video format and any error message you see.
收藏的单词、句子和循环设置保存在哪里？
Where are my saved words, sentences, and loop settings stored?
你收藏的学习内容和设置保存在 Mac 本地。LearnPlayer 无需注册账号，也不会将这些内容上传到我们的服务器。
Your saved learning content and settings are kept locally on your Mac. LearnPlayer does not require an account or upload this content to our servers.
如何更改 LearnPlayer 对文件或媒体库的访问权限？
How do I change LearnPlayer's access to my files or media library?
在 Mac 上打开“系统设置”，选择“隐私与安全性”，然后查看 LearnPlayer 可用的权限。你可以随时更改权限；限制访问后，应用可能无法打开相应视频。
On your Mac, open System Settings, select Privacy & Security, and review the permissions available to LearnPlayer. You can change access at any time. Restricting access may prevent the app from opening selected videos.
如何报告问题或提出建议？
How do I report a bug or send feedback?
请发送邮件至 developer@jours.cc，说明实际发生的情况和你的预期结果。请尽量附上应用版本、Mac 型号、macOS 版本及截图。
Email developer@jours.cc with a description of what happened and what you expected instead. Please include your app version, Mac model, macOS version, and screenshots when available.
你的隐私 / Your Privacy
LearnPlayer 以本地使用为核心。你选择的视频和学习数据保留在设备上。更多信息请查看隐私政策。
LearnPlayer is designed as a local-first app. Your selected videos and learning data stay on your Mac. For more details, please read our Privacy Policy.